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Returns Policy

 

We understand that on rare occasions, you may have the need to return an item due to incorrect ordering or the part being wrongly sent. Please see details below:

To Return an Item: All notices to return goods must be made in the first instance to the customer service department, please email info@hunterstoves.co.uk. A returns form will then be emailed out to you. This form MUST accompany any returned items. We can arrange for a collection, which will be charged at the fees outlined below or you can use your own courier, in which case, we strongly recommend that you use a tracked and insured postal/courier service. Unless the items are faulty or sent incorrectly it is your responsibility to return the items at your cost. When returning items, please include all of the manufacturers original packaging and repackage using suitably protective materials to ensure that the items arrive with us in a re-saleable condition.

Once in receipt of the returned goods you will be refunded the full invoice price, less any delivery & collection charges, within 30 days.

ZoneDestinationCharges ex vat
ZONE 1

England, Wales & Scotland

(Excluding Highlands & Islands)

£ 9.00
ZONE 2

Highlands & Islands of Scotland

(Includes IV, HS, Ka27-28, KW,PA20-49, Pa60-78, PH17-26, PH30-44, PH49-50, ZE)

£ 17.00
ZONE 3

Northern Ireland, Isle of Man & Isles of Scilly

(includes BT, IM, TR21-25)

£ 18.00
ZONE 4 Isle of Wight £ 15.00
ZONE 5

Channel Islands

£ 15.00
ZONE 6

Southern Ireland

£ 32.00
ZONE 7

Belgium, Luxemburg & Netherlands

£ 30.00
ZONE 8

Denmark, France, Germany, Monaco

£ 33.00
ZONE 9

Italy, Spain, Greece, Portugal, Azores, Balearic Islands, Madeira, Sardinia & Sicily

£ 44.00