Terms & Conditions
TERMS AND CONDITIONS OF SALE OF PRODUCTS ONLINE
Hunter Stoves Limited Terms and Conditions of Sale of Products online
These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms.
In some areas in these Terms you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:
• You are an individual.
• You are buying Products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation based on any statement in this agreement.
You should print a copy of these Terms for future reference.
1. Information about us and contact details
1.1 We operate the website www.hunterstoves.co.uk. We are Hunter Stoves Limited, a company registered in England and Wales under company number 03150096 and with our registered office at. Trevilla Park, Slaughterbridge, Camelford, Cornwall, England, PL32 9TT. Our main trading address is Hunter Stoves Limited, 8 Emperor Way, Exeter Business Park, Exeter EX1 3QS. Our VAT number is 679506783.
1.2 You can contact us by emailing us at email@example.com.
1.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2. Our Products
2.1 The images of the Products on our site are for illustrative purposes only. Your Products and the packaging may vary slightly from those images.
2.2 All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.
3. Use of our site
3.2 You may only purchase Products from our site if you are at least 18 years old.
3.4 If you are a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
4. How the contract is formed between you and us
4.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
4.2 After you place an order, We will confirm our acceptance to you by sending you an e-mail accepting the order (Email Confirmation) and the Contract between us will only be formed when we send you the Email Confirmation.
4.3 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 10.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
5. Changes to Orders and Products
5.1 If you wish to make a change to the Product you have ordered please contact us as soon as possible. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
5.2 We may change the Product:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements. These changes will not affect your use of the Product.
6. Our right to vary these terms
6.1 We may revise these Terms from time to time in the following circumstances:
(a) changes in how we accept payment from you;
(b) changes in relevant laws and regulatory requirements.
6.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
6.3 Whenever we revise these Terms in accordance with this clause 6, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.
7. Ending the Contract
Your rights to end the contract
7. 1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:
7.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any Products which have not been provided and you may also be entitled to compensation. The reasons are:
– we have told you about an upcoming change to the Product or these terms which you do not agree to;
– we have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;
– there is a risk that supply of the Products may be significantly delayed because of events outside our control;
– we have suspended supply of the Products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
– you have a legal right to end the contract because of something we have done wrong.
7.3 If you are a consumer then for most Products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
7.4 Your right as a consumer to change your mind does not apply in respect of:
– Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and
– any Products which become mixed inseparably with other items after their delivery.
7.5 To end the contract with us, please let us know by doing one of the following:
(c) Email us at firstname.lastname@example.org . Please provide your name, home addres, details of the order and, where available, your phone number and email address.
(d) Online. Complete the online form on our website.
(e) By post. Print off the Cancellation Form and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
7.6 If you end the contract for any reason after Products have been dispatched to you or you have received them, you must return them to us. You must post them back to us. Please email us for a returns label at email@example.com. If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
7.8 We will pay the costs of return:
– if the Products are faulty or misdescribed;
– if you are ending the contract because we have told you of an upcoming change to the Product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.
7.9 If you are entitled to a refund under these terms we will refund you the price you paid for the Products including delivery costs (if applicable), by the method you used for payment.
7.10 We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:
– If the Products are goods, your refund will be made within 14 days from the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us.
– In all other cases, your refund will be made within 14 days of your telling us you have changed your mind
OUR RIGHTS TO END THE CONTRACT
7.11 We may end the contract for a Product at any time by writing to you if:
– In the unlikely event that we do not have stock available to fulfil your order;
– you do not make any payment to us when it is due; and/or
– you do not, within a reasonable time, allow us to deliver the Products to you.
7.12 If we end the contract in the situations set out in clause 7.11 we will refund any money you have paid in advance for Products we have not provided.
7.13 We may write to you to let you know that we are going to stop providing the Product. We will let you know at least 7-14 days in advance of our stopping the supply of the Product and will refund any sums you have paid in advance for Products which will not be provided.
8. Delivery, Defective Products & Incorrect Products
8.1 Your order will be fulfilled by the estimated delivery date set out in the Email Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
8.2 Delivery will be completed when we deliver the Products to the address you gave us.
8.3 If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery.
8.4 The Products will be your responsibility from the completion of delivery.
8.5 You own the Products once we have received payment in full, including all applicable delivery charges.
8.6 If you have any questions or complaints about the Product, please contact us. You can write to us at firstname.lastname@example.org.
YOUR RIGHTS IN RESPECT OF DEFECTIVE PRODUCTS IF YOU ARE A CONSUMER
8.7 If you are a consumer we are under a legal duty to supply Products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the Products. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your Product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Product your legal rights entitle you to the following:
· up to 30 days: if your goods are faulty, then you can get an immediate refund.
· up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
· up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
8.8 If you wish to exercise your legal rights to reject Products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage. Please email us at email@example.com for a return label.
YOUR RIGHTS IN RESPECT OF DEFECTIVE PRODUCTS IF YOU ARE A BUSINESS
8.9 If you are a business customer we warrant that on delivery, any Products which are goods shall:
– conform in all material respects with their description; and
– be free from material defects in design, material and workmanship;
8.10 Subject to clause 8.11, if:
– you give us notice in writing within a reasonable time of discovery that a Product does not comply with the warranty set out in clause 8.9;
– we are given a reasonable opportunity of examining such Product; and
– you return such Product to us at our cost,
we shall, at our option, repair or replace the defective Product, or refund the price of the defective Product in full.
8.11 We will not be liable for a Product’s failure to comply with the warranty in clause 8.9 if:
– you make any further use of such Product after giving a notice in accordance with clause 8.10;
– the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Product or (if there are none) good trade practice;
– the defect arises as a result of us following any drawing, design or specification supplied by the Customer;
– you alter or repair the Product without our written consent; or
– the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
8.12 Except as provided in this clause 8, we shall have no liability to you in respect of a Product’s failure to comply with the warranty set out in clause 8.9.
8.13 These terms shall apply to any repaired or replacement Products supplied by us under clause 8.10.
YOUR RIGHTS IF WE DELIVER INCORRECT PRODUCTS
8.14 If we deliver you incorrect Products, please contact us as soon as possible so that we can arrange for the correct Products to be sent to you and the incorrect Products can be returned to us We will pay the costs of postage. Please email us at firstname.lastname@example.org for a return label.
9. International delivery
9.1 If you order Products from our site for delivery to a destination outside of the United Kingdom, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
9.2 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
9.3 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
10. Price of Products and delivery charges
10.1 The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However, if we discover an error in the price of Product(s) you ordered, please see clause 10.5 for what happens in this event.
10.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with an Email Confirmation.
10.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
10.4 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please refer to our Delivery Charges page.
10.5 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
(a) where the Product’s correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and
(b) if the Product’s correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
11. How to pay
11.1 You can only pay for Products using a debit card or credit card through Sagepay.
11.2 Payment for the Products and all applicable delivery charges is in advance. We will charge your debit card or credit card at receipt of order.
12. Our liability to you
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A CONSUMER
12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products including the right to receive Products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; or for defective Products under the Consumer Protection Act 1987.
12.3 We are not liable for business losses. If you are a consumer we only supply the Products for to you for domestic and private use.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A BUSINESS
12.4 Nothing in these terms shall limit or exclude our liability for:
– death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
– fraud or fraudulent misrepresentation;
– breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
– any matter in respect of which it would be unlawful for us to exclude or restrict liability.
12.5 Except to the extent expressly stated in clause 12.4 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
12.6 Subject to clause 12.4:
12.6.1 we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
12.6.2 our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for Products under this contract at the time the claim is made.
13. Events outside our control
13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 13.2.
13.2 An Event Outside Our Control means any act or event beyond our reasonable control.
13.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
14. Communications between us
14.1 When we refer in these Terms, to “in writing” this will include e-mail.
14.2 If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by e-mail or by pre-paid post to Hunter Stoves Ltd at 8 Emperor Way, Exeter Business Park, Exeter, Devon, EX1 3QS. We will confirm receipt of this by contacting you in writing, normally by e-mail.
14.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
15. Other important terms
15.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
15.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
15.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
15.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
15.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
15.6 These Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.