With more than 800 dealers in the UK alone, and many more spread out across the globe, we are proud of having a network of customer focused, professional resellers. All of these dealers are equipped with the knowledge and know-how to answer any questions you may have related to our products. They are in constant contact with us and will relay any feedback or enquiry that you may have.
If for any reason you would prefer to communicate directly with us you can do so in writing, through email, by filling out the form below.
We aim to reply to all enquiries within a 48h period. Before contacting us please see the information below
Your first point of contact needs to be with the company that you purchased the stove through. For continuity purposes, all aspects of warranty must be dealt with through that company.
Please note that all information related to the part you need is accurate, up-to-date and available on the spares pages of this website, as is information on our current lead times. Which is presently 7 – 10 working days from date of order.
If you need to identify your stove in order to purchase spares, then this information can be found in our blog post ‘What model stove do I have?’
A list of your local stockist can be found through our ‘Find a retailer’ section on the website
Please email your business name and address and we will contact you shortly