Terms & Conditions

Hunter Stoves Limited – Terms and Conditions of Sale of Products Online

These Terms and Conditions (together with our Privacy Policy) set out the rules for purchasing products (“Products”) on our website, www.hunterstoves.co.uk. By ordering Products from us, you agree to these Terms. Please read them carefully.

1. Information About Us and Contact Details

  • We operate hunterstoves.co.uk.
  • Hunter Stoves Limited, registered in England and Wales (company number 03150096).
  • Registered office: Trevilla Park, Slaughterbridge, Camelford, Cornwall, PL32 9TT.
  • Main trading address: 8 Emperor Way, Exeter Business Park, Exeter EX1 3QS.
  • VAT number: 679506783.
  • Contact: info@hunterstoves.co.uk
  • If we need to contact you, we will use the email or postal address you provided with your order.

2. Our Products

  • Product images are for illustrative purposes only; actual Products and packaging may vary.
  • All Products are subject to availability. If a Product is unavailable, we will notify you by email and will not process the order.
  • Business Customers: These Terms apply to business purchases made via our website. Authorised dealers are subject to separate Dealer Terms and Conditions.

3. Use of Our Website

  • By using our website, you agree to:
    • Use it lawfully and responsibly.
    • Not hack, interfere with the site, or post unlawful/offensive content.
    • Comply with applicable laws.
  • All website content is owned by Hunter Stoves Limited or our licensors; copying or distribution without permission is prohibited.
  • You must be at least 18 years old to purchase Products.
  • Consumer legal rights for faulty or misdescribed Products are not affected.

4. How the Contract is Formed

  • Our order process allows you to check and amend errors before submitting.
  • A Contract is formed when we send an order confirmation email.
  • If we cannot supply a Product, we will notify you and refund any payment.
  • Where applicable, we may offer a replacement or Product swap.

5. Changes to Orders and Products

  • If you wish to amend an order, contact us promptly. We will advise if the change is possible and any impact on price or delivery.
  • Minor technical changes or improvements may be made to comply with laws or regulations; these will not materially affect use.

6. Revising These Terms

  • We may revise these Terms from time to time without warning or obligation to notify.

7. Ending the Contract

7.1 Consumer Rights

  • Consumers may cancel most online orders within 14 days (Consumer Contracts Regulations 2013).
  • The right to cancel does not apply to:
    • Products sealed for health/hygiene once opened.
    • Products that are inseparably combined with other goods after delivery.

7.2 How to Cancel

  • Notify us via:
    • Email: info@hunterstoves.co.uk (include name, address, and order details)
    • Post: 8 Emperor Way, Exeter Business Park, Exeter, EX1 3QS
  • Returned Products must follow our separate Returns Policy.
  • We cover return costs if Products are faulty or misdescribed; otherwise, the cost is yours.
  • Refunds will be made to the original payment method within 14 days of receipt of returned Products or notice of cancellation.

7.3 Our Rights to End a Contract

  • We may end a Contract if:
    • Stock is unavailable
    • Payment is not received
    • Delivery is prevented within a reasonable time
  • Any sums paid for unprovided Products will be refunded.

8. Delivery, Defective Products & Incorrect Products

  • Delivery will be made to the address provided; estimated dates appear in your order confirmation.
  • If no one is available for delivery, and alternative arrangements are not possible, redelivery will be attempted, which may incur a charge.
  • Risk passes to you upon delivery; ownership passes upon full payment.
  • Defective Products: Contact us at info@hunterstoves.co.uk. Consumers retain all statutory rights; business customers have warranty rights.
  • Incorrect Products: We will arrange return of incorrect items and send the correct Products. We cover postage costs.
  • Returns: A separate Returns Policy Customers must consult it for detailed instructions.

9. International Delivery

  • Orders outside the UK may incur import duties and taxes; you are responsible for payment.
  • You must comply with all applicable laws in the destination country.

10. Price and Payment

  • Product prices are as shown online; prices may change but do not affect confirmed orders.
  • Prices include VAT; delivery charges are extra.
  • Payment is by debit or credit card via SagePay, in advance.
  • If pricing errors occur, obvious mispricing may result in order cancellation.

11. Liability

  • We are responsible for foreseeable losses resulting from our failure to comply with these Terms.
  • We are not liable for indirect or consequential losses.
  • Nothing limits our liability for death, personal injury, fraud, or statutory consumer rights.
  • Business customers: liability is limited to repair, replacement, or refund for defective Products.

12. Events Outside Our Control

  • We are not liable for failure or delay caused by events beyond our reasonable control.
  • Obligations may be suspended during such events.

13. Communications

  • “In writing” includes email.
  • Notices from you: info@hunterstoves.co.uk or 8 Emperor Way, Exeter Business Park, Exeter, EX1 3QS.
  • Notices from us: email or post to your provided contact details.

14. Other Important Terms

  • We may transfer our rights/obligations to another organization.
  • You may transfer your rights only with written consent.
  • Only you and Hunter Stoves Limited are parties to this contract.
  • If any part of these Terms is unenforceable, the rest remains in effect.
  • Failure to enforce a right does not waive it.
  • These Terms are governed by English law; the courts of England and Wales have non-exclusive jurisdiction.